FAQs
How can I purchase replacement laces?
Where can I track my order?
You can track your order in the My Account section of your account at any time. If you checked out as a guest and do not have an account area, you will have received an email notification when your order was despatched, with a link to track your order.
Do you deliver to my country?
Here is a detailed list of all countries we can deliver to.
How can I amend or cancel an order?
We are sorry that in most circumstances, it is not possible to make changes to your order or cancel it. Orders go very quickly into our fulfilment centre so that we can deliver them to you as soon as possible. You can return any unwanted items to us for free using the pre-paid returns label included in your order.
Is it free to return something if I have changed my mind?
Yes, we are currently offering free returns throughout EMEA. For full details, see our return policy
How can I pay for my order?
You can buy on http://www.ariat.com with your Credit Card, Debit Card and PayPal account.
When will I receive my refund?
Once we have received your return back to our warehouse, the cost of those products returned will be processed and credited to your original method of payment, please allow 10 working days for the funds to be back in your account.
Does my product come with a warranty?
Ariat guarantees all of its products to be free from defects in materials and workmanship for 1 year after the date of purchase.
My product has become defective, what do I do?
If you have received a defective product, we are truly sorry for the inconvenience caused. Follow the steps here to let us know about your item.
How can I purchase replacement laces?
We currently produce replacement laces for select products only. These are available through select local Ariat retailers. If you are unable to find our laces please contact us using this form.
Do you have replacement insoles?
Ariat currently offers a limited selection of replacement insoles for purchase. This will include the following technology collections: Quantum, Cobalt XR, Cobalt VX, as well as ATS and 4LR. If you are not sure of the type of insole you are in need of, please contact our customer service team at +44 1367 242818.
Where can I find Size Charts?
Size charts are located on the Product Detail Page under "Size Chart," and can also be found here
What sizes are displayed in the size drop-down on the product page?
Depending on the country you are in/ have selected through the country selector, the following size scales are displayed:
United Kingdom: UK size
All other European countries (excl. UK): EU size
How can I tell if my boots fit properly?
Pull out the footbed and place your foot from heel to toe on the footbed. If you place your thumb at the toe area and it fits comfortably, this should ensure a proper fit, allowing enough slippage in the heel.
How do I fit English Paddock Boots?
Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Centre your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.
How Do I measure for children's boots?
When fitting for children's boots, you should have at least a "thumb's width" or 1/2 inch of growing room in the toe. Don't buy a boot that is more than 3/4 inch too long or the child may trip over the extra length while running. Ariat's removable "Booster Bed" is affixed under the footbed and can be removed as necessary to provide a little more "wiggle room" for growing feet to extend the life of the boots.
How do I measure for English Chaps?
Refer to our Ariat Half Chap Video for assistance.
How do I measure for English Tall Boots?
Refer to our Ariat Tall Boot Video for assistance.
How do I care for my Ariat boots?
Proper care of your boots and shoes is one of the best things you can do to prolong the life of your favorite Ariat boots. We produce a range of products designed specially for our boots - these are available at your local retailer. Please note, however, that some leather care products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather. We recommend that you test a small portion of your boot, i.e. the inner ankle area, before spraying your entire boot.
Can I waterproof my boots?
You may enhance the level of water resistance in your boots with waterproof spray. Please review the product instructions before application. We would recommend that you always test the spray on a small portion of your boot, like the inner ankle area, before spraying your entire boot as some of these products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather.
Who can I contact to become an Ariat retail partner?
If you would like to establish an account with Ariat, please call +44 1367 242818. Please provide your name, address, and a phone number where an Ariat representative may contact you.
I am a current Ariat retail partner. Who can I contact for information?
For questions relating to orders, shipments, etc., please contact Customer Service at +44 1367 242818.
How do I find Ariat on Social Media?
https://www.instagram.com/ariateurope/
https://www.instagram.com/ariateuropecountry/
https://www.instagram.com/ariateuropewestern/
Does Ariat make custom boots?
Unfortunately we do not offer custom-made boots at this time. We are also unable to modify styles.
Where can I purchase a discontinued style?
You may want to check in with your local retailer for assistance or contact our customer service team at +44 1367 242818.
What is a seasonal item?
Our winter boots, jackets and sandals are examples of seasonal items. We also manufacture limited edition styles which are considered "seasonal." These styles often re-appear with slight variations.
Why are our boots made off shore?
We currently manufacture our product in several countries. All of our manufacturing facilities are held to the highest standards to ensure the utmost in quality.
Can't find a product on the website?
If you can't find something on the site, try using the Search, starting with a specific name or term. If you find a product on the site but it is out of stock, please visit one of our retail partners as they may still have stock or give us a call on +44 1367 242 818, Monday to Friday between 8am – 4:30pm UK time. Please note, not all stores carry all products, so we advise you call first. To locate a dealer in your area, search our Retail Locator.
